As the largest waste management company in the country, Waste Management (WM) is responsible for collecting and disposing of millions of tons of trash every year. However, some residents are crying foul over what they claim are unfair and unsustainable practices by the company.
Increased Rates
One of the main complaints is the recent hike in trash collection rates. WM has been steadily increasing its rates over the past few years, with some residents seeing their bills jump by as much as 20% or more. This has left many feeling like they are being taken advantage of, especially those on fixed incomes or living on tight budgets.
“I’ve been with WM for years, and I’ve never seen rates go up so quickly,” said Jane Doe, a resident of [City]. “It’s like they’re just nickel-and-diming us to death. I can barely afford to pay my bill as it is, let alone the new rates.”
Decreased Service
Another issue is the perceived decrease in service quality. Some residents are reporting that their trash is not being collected regularly, or that it’s being left behind or not disposed of properly. This has led to complaints about overflowing trash cans, pest infestations, and even health concerns.
“I used to be able to rely on WM to take my trash away on time, every time,” said John Smith, a resident of [City]. “But lately, it’s been a crapshoot. Sometimes they show up, sometimes they don’t. And when they do, it’s like they’re just throwing everything in the back of the truck without even checking what’s in the can.”
Waste Management’s Response
WM has responded to the complaints by stating that the rate increases are necessary to cover rising costs, including fuel, labor, and equipment expenses. The company also claims that its service quality has not decreased, and that any issues are isolated and being addressed on a case-by-case basis.
“We understand that our customers are concerned about the recent rate increases, and we want to assure them that we are doing everything we can to provide the best possible service,” said a WM spokesperson. “We are constantly working to improve our operations and ensure that our customers receive the highest level of service possible.”
A Call to Action
Despite WM’s assurances, many residents are still feeling frustrated and disappointed by the company’s actions. As the largest waste management company in the country, WM has a responsibility to its customers to provide fair and reliable service. Until that happens, residents will continue to cry foul over WM’s trash tactics.
“We deserve better from WM,” said Jane Doe. “We pay our bills on time, and we expect to get the service we pay for. It’s time for WM to step up and start providing the kind of service we deserve.”
What You Can Do
If you’re a WM customer who is experiencing issues with your trash collection or rates, here are a few things you can do:
* Contact WM’s customer service department to report any issues or concerns
* Consider speaking with your local government or waste management officials to express your concerns
* Look into alternative waste management options in your area
* Join online forums or social media groups to connect with other WM customers who are experiencing similar issues
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